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Legal & Compliance

Complaints Procedure 

How to raise a complaint and how we resolve it.

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Last updated: October 5, 2026 · Issued by Pickpadi Global Ltd

1. How to complain

Use the contact form on this page and include your business name, transaction references and a description of the issue.

2. Our timelines

  • Acknowledgement within 24 hours
  • Initial response within 3 business days
  • Final resolution target within 14 business days

3. Escalation

If you are not satisfied with our response, ask for escalation to our compliance lead, who will review the complaint independently.

4. External redress

Where unresolved, you may refer the matter to the relevant regulator, such as the Consumer Protection Department of the Central Bank of Nigeria or the Federal Competition and Consumer Protection Commission.

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